Jaguar dealers regain customer satisfaction title
1 Jaguar dealers returned to their place atop customer satisfaction rankings released today by the market research company J.D. Power and Associates, while Asian brands continued to be at the bottom....
View ArticleMercedes first non-Japanese brand named tops with German customers
1 MUNICH – Mercedes-Benz is the first non-Japanese automaker to take top honors in vehicle ownership satisfaction among German car owners, according to a J.D. Power and Associates study published June...
View ArticleVolvo overtakes Mercedes in German customer satisfaction study
1 MUNICH – Volvo passed Mercedes-Benz to become only the second European automaker to take top honors in vehicle ownership satisfaction among consumers in Germany since 2002, according to a J.D. Power...
View ArticleJaguar, Mercury tops in sales satisfaction, J.D. Power reports
1 The Jaguar brand, sold by Ford Motor Co. last year to India's Tata Motors, won top honors in the annual J.D. Power and Associates Sales Satisfaction Index -- the fifth time in six years the luxury...
View ArticleVolvo overtakes Mercedes in German customer satisfaction study
MUNICH andndash; Volvo passed Mercedes-Benz to become only the second European automaker to take top honors in vehicle ownership satisfaction among consumers in Germany since 2002, according to a J.D....
View ArticleVolvo overtakes Mercedes in German customer satisfaction study
MUNICH andndash; Volvo passed Mercedes-Benz to become only the second European automaker to take top honors in vehicle ownership satisfaction among German car owners since 2002, according to a J.D....
View ArticleConsumers prefer new, redesigned vehicles more than ever -- despite glitches
The gap in consumer appeal between recently launched new or redesigned vehicles and carryover models is growing despite quality concerns that often accompany new-vehicle launches, according to an...
View ArticleAudi tops rivals BMW, Mercedes in China sales-satisfaction survey
SHANGHAI -- Owners gave Volkswagen AG's Audi brand top grades for its handling of the car-buying experience at the dealership -- significantly ahead of Daimler AG's Mercedes-Benz and BMW AG's core...
View ArticleVW scores better in some owner surveys
HERNDON, Va. -- There's a clear disconnect between the Volkswagen brand's scores in two quality studies by J.D. Power and Associates. VW scored near the bottom in Power's latest Initial Quality Study....
View ArticleAudi names marketing exec to new customer experience post
Audi of America -- aiming to improve customer loyalty and satisfaction -- has tapped a marketing executive to fill the new post of director of customer experience. In the new role, Jeri Ward, 39, will...
View ArticleVW rises the most in annual J.D. Power sales experience study
DETROIT -- Volkswagen posted the biggest gain among U.S. auto brands today in the 2011 J.D. Power Sales Satisfaction Index, rising nine spots to fourth place in the annual survey of the dealer sales...
View ArticleLexus, Mini top J.D. Power Customer Service Index study
DETROIT -- Dealer service departments leave a better impression with customers than their nondealer rivals, and Lexus and Mini continue to do that best, according to a new J.D. Power and Associates...
View ArticleAudi retains JD Power sales satisfaction crown in China
SHANGHAI -- Audi ranks highest for the third consecutive year in J.D. Power's 2012 China Sales Satisfaction Index Study. The German carmaker scored 898 points on a 1,000-point scale this year,...
View ArticleFandI survey gives all dealerships a voice
It's March. Time to work on tax returns -- and the annual U.S. Dealer Financing Satisfaction Study from J.D. Power. J.D. Power says the surveys should start arriving at dealerships this week. They're...
View ArticleDealer: Headline ignored GM's joy
To the Editor: I'm writing about your coverage of General Motors CEO Dan Akerson's appearance with Detroit Tigers pitcher Max Scherzer to celebrate with employees and some dealers GM's leading all...
View ArticleAudi is top premium brand in China sales satisfaction survey
SHANGHAI -- Audi has received the top ranking for a premium brand in J.D. Power and Associates' 2013 China Sales Satisfaction Index, which was released last week. The automaker received a score of 721,...
View ArticleCustomers resent too many surveys
To the Editor: This is in response to "Customer satisfaction with autos down for first time in 2 years, report says" ( autonews.com, Aug. 27). Customers are fed up with surveys. After they buy a car...
View ArticleJaguar, Mini top J.D. Power dealership sales satisfaction list
Jaguar ranks first among luxury brands and Mini topped all nonluxury brands in an annual survey of customer satisfaction with the dealership sales experience. New-vehicle buyers are also more satisfied...
View ArticleGerman luxury brands raising the ante in U.S. battlefield
DETROIT -- A Bellagio casino staffer wheeled $60 million in poker chips onto the ballroom stage to show the value of improving service at U.S. Mercedes-Benz dealerships. The chips represented the bonus...
View ArticleRewey and the Lincoln-Mercury glory days
Bob Rewey, who died Nov. 29 at 76, made his mark in the 1990s as Ford Motor Co. 's top North American sales executive.andnbsp; But the hard-driving metal-mover, who retired in 2001, was also the last...
View ArticleNissan targets improvements in dealer experience
SAN FRANCISCO -- Nissan will roll out a nationwide program this spring intended to boost its middle-of-the-road customer satisfaction scores on dealership experience. The undertaking -- known...
View ArticleDid Subaru store falsify customer surveys?
At South Coast Subaru in California, a suit filed by Subaru alleges, a group of employees regularly gathered on their lunch hours to falsify customer satisfaction surveys. The employees had given...
View ArticleOpel names engineer to oversee quality
FRANKFURT -- Opel named mechanical engineer Elvira Toelkes as its new head of quality in Europe. Toelkes will be tasked with continuing a drive to improve quality at Opel and sister brand Vauxhall....
View ArticleStudy: Electronic tools lift satisfaction
Dealers can boost customer satisfaction and get more referrals by incorporating electronic elements into their FandI operations, a study by FandI Express and MakeMyDeal found. Customers are...
View ArticleTrading profit today for loyalty tomorrow
Dealer David Johnson likes profit. But he truly values customer loyalty. That's why for nearly 10 years Johnson recoiled from the hard-sell tactics commonly used in finance and insurance and accepted...
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